Office Hours & Updates

Office Hours

The office is open by appointment only. Dr. Hancock is generally in the office on Monday, Tuesday and Thursdays from 9-6 PM. She sees patients remotely on Wednesdays and Fridays.

*Please note that beginning June 10 -September 4, the office will be closed on Fridays.*

SEE OFFICE UPDATES BELOW for upcoming office closures.

Office Communication Guidelines

Chelsea, Dr. Hancock’s assistant, works remotely and is available Monday–Friday, 9:00 AM–1:00 PM.

You can reach us by phone or text at (206) 546-6000. Calls after 1:00 PM will be returned the next business day.

You may also message us through the Charm Patient Portal. Dr. Hancock focuses on extended in-office visits to provide comprehensive care and is unable to respond to messages in depth. Messages are best for:

  • Brief updates between visits

  • Quick questions about your current treatment plan

New concerns, referral requests, or complex questions should be addressed during a scheduled visit.

Chelsea is available on Charm for scheduling, billing, and other administrative questions.

Please note the dispensary is not open or available while Dr. Hancock is away.

If there is an emergency dispensary need, you can place an order with Chelsea, and she can process and ship that out to you. Please also remember that you can order most supplements directly from Fullscript and the button is available at the bottom of our website.

If you have an urgent matter and are a current patient, please call the office phone at 206 546 6000 to be directed to the physician on call.  

Please do not text urgent matters, as messages are monitored only during business hours.

Upcoming Office Closures for 2026

The Office will be Closed September 28 - October 2
Please note that the office will be closed beginning Monday, September 28 through Friday, 10/2 as Dr. Hancock will be out of the office. If you need to order any dispensary, please have your order placed with the office by the morning of Thursday, the 24th.

The Office will be Closed October 22 - October 25
Please note that the office will be closed beginning Thursday, October 22 through Sunday 10/25 as Dr. Hancock will be out of the office. If you need to order any dispensary, please have your order placed with the office by the morning of Tuesday, 10/20.

The Office will be Closed November 25 - November 27
Please note that the office will be closed beginning Wednesday, November 25 through Sunday 11/29 for Thanksgiving. If you need to order any dispensary, please have your order placed with the office by the morning of Tuesday, 11/24.

The Office will be Closed December 23-27 and then again December 30-January 1
Please note that the office will be closed beginning Wednesday, December 23 through Sunday 12/27 for the holiday. If you need to order any dispensary, please have your order placed with the office by the morning of Tuesday, 12/22. The office will be closed again for the New Year from December 30- 1/1. Please place any dispensary orders by the morning of Tuesday, 12/29.

Happy Holidays!!

Upcoming Office Closures for 2027

The Office will be Closed January 9 - January 18
Please note that the office will be closed beginning Saturday, January 9 through Monday, the 18th. If you need to order any dispensary, please have your order placed with the office by the morning of Thursday, January 7.

The Office will be Closed February 4 - February 7
Please note that the office will be closed beginning Wednesday, February 3 through Sunday, Feb 7. If you need to order any dispensary, please have your order placed with the office by the morning of Tuesday, the 2nd.

Chelsea will be available via Charm portal, phone or text between the hours of 9am-1pm Monday - Thursday. For any true emergencies during this time, please visit an urgent care.

Thank you!